Privacy Policy
Last updated: June 22, 2026
This Privacy Policy explains how ScaleFlow Co. (“we,” “us,” “our,” or “the Company”) collects, uses, and protects information when you visit our website or use our services. By using our website or services, you agree to the practices described here.
Plain English: This page tells you what information we gather, why we gather it, and the choices you have. We don’t sell your data. If anything here is unclear, email us and we’ll explain it in plain words.
Information we collect
We collect information in three ways:
- Information you give us — your name, email address, phone number, business details, and anything you send when you fill in a form, book a call, or sign up.
- Information collected automatically — basic technical details when you visit our website, such as your browser type, device, and general usage, often through cookies (see below).
- Information processed through our services — when we deliver our services to a business client, we may process information on that client’s behalf, including their own customers’ names, contact details, and communications (such as calls, texts, and emails) that pass through the systems we manage.
How we use information
- To provide, operate, and manage our services.
- To respond to your questions and send you information you’ve asked for.
- To send service-related messages (for example, account, scheduling, or support updates).
- To improve our website and services.
- To meet legal and regulatory obligations.
Text messaging & SMS
If you give us your mobile number and agree to receive text messages, we may send you service-related and, where you’ve consented, appointment, follow-up, or informational messages.
We do not sell, rent, or share your mobile information or your SMS opt-in or consent data with any third parties or affiliates for their own marketing or promotional purposes. Information you share when opting in to text messaging is used only to deliver the messages you’ve agreed to receive.
Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for help. Opting out of texts will not affect the other services we provide to you.
Cookies
Our website may use cookies and similar technologies to make the site work, remember your preferences, and understand how the site is used. You can control cookies through your browser settings. Turning some cookies off may affect how parts of the site work.
How we share information
We do not sell your personal information. We share it only in these limited situations:
- Service providers who help us run our business — for example, our software platform and CRM provider, website hosting, and analytics tools. They may only use the information to perform work for us, not for their own marketing.
- Legal reasons — if required by law, or to protect our rights, safety, or property, or those of others.
- Business transfers — if the business is merged, acquired, or reorganized, information may transfer as part of that change, subject to this Policy.
How long we keep information
We keep information only as long as needed for the purposes described here, to provide our services, and to meet legal, accounting, or reporting requirements. When it’s no longer needed, we delete it or make it anonymous.
How we protect information
We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so we can’t guarantee absolute security, but we work to safeguard the information you trust us with.
Your choices and rights
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to object to or limit certain uses. To make a request, contact us using the details below and we’ll respond as required by applicable law.
Children’s privacy
Our website and services are not directed to children, and we don’t knowingly collect information from anyone under 18. If you believe a child has given us information, contact us and we’ll delete it.
Links to other sites
Our website may link to sites we don’t operate. We’re not responsible for their privacy practices, and we encourage you to read their policies.
Changes to this Policy
We may update this Policy from time to time. When we do, we’ll change the “Last updated” date above. Significant changes may be communicated more directly where appropriate.
Contact us
Questions about this Policy or your information? Email us at hello@scaleflowco.com.